Shipping policy

Delivery Terms and Conditions

Delivery Fees

Free Delivery Threshold: Enjoy free delivery across the Kingdom for orders exceeding SAR 200 when paying via credit card, Mada, Tabby, or Tamara.

Delivery Fees: Orders below SAR 200 will incur a delivery fee of SAR 30. Orders below SAR 100 will incur a delivery fee of SAR 60.

Delivery Timeframe

Products will be delivered and installed within 3-7 business days, with delivery slots scheduled between 3 PM and 10 PM daily, excluding Fridays and public holidays. Abdul Latif Jameel Electronics is committed to adhering to the specified timeframe; however, in the event of any unforeseen delays, customers will be promptly notified, and necessary measures will be taken to minimize the impact of the delay.

For purchases made at Abdul Latif Jameel Electronics showrooms, products will be delivered and installed within 3-5 business days from the invoice date upon customer approval. Delivery times are from 3 PM to 10 PM. Free delivery for certain items is offered once only at the agreed-upon time, and additional charges may apply if the customer is unavailable on the scheduled delivery date.

If purchasing from an Abdul Latif Jameel Electronics showroom, the company reserves the right to cancel the invoice and refund the customer if the products are not received within seven (7) days of purchase. The showroom has the right to reassign or sell the products to another customer.

Logistics Partners

Deliveries will be handled by our trusted logistics partners - Naqel, Flow Logistics, or Tadabir - ensuring direct delivery to your doorstep anywhere in the Kingdom.

Delivery Notification

Customers will be contacted by our delivery partner once the order is out for delivery. If there is no response, the delivery will be rescheduled for the next available date.

Ownership and Responsibility

Upon product delivery, the customer must sign a product receipt notice. The receipt notice signifies acknowledgment of the product's condition and the transfer of ownership from the site to the customer. Therefore, we advise customers to inspect the product before signing the receipt notice. In case of any issues, missing accessories, or damages, please report through our support channels within 3 business days.

By placing an order with us, you acknowledge and agree to comply with these delivery terms and conditions. We strive to provide you with a seamless shopping experience and ensure your satisfaction with every delivery.

Note: Accepting the shipment confirms the integrity of the purchase. Signing the receipt notice confirms that the products have been received in good condition. The site holds no responsibility for delays or failures in delivery caused by unforeseen events such as wars, natural disasters, or government actions.

Order Cancellation

The order cancellation process is designed to be hassle-free:

 

  • Cancellation Methods: You can cancel your order by clicking the "Cancel Order" button, contacting us at 8001279999, or via the contact page.

  • Refund Process: Refunds for canceled orders depend on the payment method used. Typically, refunds are processed back to the payment card within 7 to 14 business days, according to each bank's policy.

  • Cancellation Fees: Cancellation fees may apply, depending on the order stage, payment method, and courier fees, which are determined based on the item's weight and delivery distance.

  • Out-of-Stock Items: If any product is out of stock, we will cancel the order immediately, refund the paid amount, and keep you informed.

  • Our Right to Cancel: Abdul Latif Jameel Electronics reserves the right to cancel orders under unforeseen circumstances, such as product unavailability, pricing errors, or suspicious activities. Such cancellations will include a full refund with notification.

  • Policy Updates: Our cancellation policy may change, and updates will take effect when posted on our website.