Terms & Conditions

▸ Installation Terms & Conditions

▸ Spare Parts Provision and Return/Exchange Policy

Website Terms & Conditions

Our Contract

These terms & conditions ("Website Terms") apply to your use of the Abdul Latif Jameel Electronics & Air Conditioning Company Ltd and Air Conditioning Company Limited website at www.alje.com (the "Website", which term shall include all content on the Website). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use the Website. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, which may result in the price of an item is not displayed incorrectly on the website. As such, we reserve the right to refuse or cancel any order.

Privacy & Cookies Policy

These Website Terms supplement (and are in addition to) the terms of our Privacy Policy and Cookies Policy. Our Privacy Policy explains what personal information we collect about you when you use the Website and our Cookies Policy deals with the use of cookies on the Website.
When you agree to these Website Terms, you shall be deemed also to have read, understood and agreed to our Privacy and Cookies Policies in their entirety.

Terms & Conditions relating to sales

If you order a product through the Website, our Terms & Conditions relating to sales will also apply.
All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the store, at which point a legally binding contract is constituted between us.
Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions
Prices on website are exclusive to online purchases and may not be available in-store

Your use of the Website

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else´s enjoyment of the Website.
You may use, download and display the contents of this Website on a computer screen and print one copy of such content, but solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
- Copy, reproduce, use or otherwise deal with any content on the Website;
- Modify, distribute or re-post any content on the Website for any purpose;
- Reproduce, crawl, frame, link to or deep-link into this Website on or from any other website or application/app or any other device connected to the Internet;
- Use the content of the Website for any commercial exploitation whatsoever.
You may not use the Website for any of the following purposes:
- Disseminating any unlawful, libelous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable material;
- Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
- Gaining unauthorized access to our or other computer systems;
- Interfering with any other person's use or enjoyment of the Website or the Internet;
- Interfering or disrupting networks or web sites connected to the Website;
- Making, transmitting or storing electronic copies of materials protected by copyright.

Use of this Website from outside Saudi Arabia

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Abdul Latif Jameel Electronics & Air Conditioning Company Ltd´s products and services available in the Saudi Arabia. Those who choose to access this Website from locations outside Saudi Arabia are responsible for compliance with local laws if and to the extent local laws are applicable.

Ownership of rights

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Abdul Latif Jameel Electronics & Air Conditioning Company Ltd.
If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign (on a worldwide basis to the fullest extent permitted by law) those rights to Abdul Latif Jameel Electronics & Air Conditioning Company Ltd (including any rights you may have in user generated content that you submit through the Website). You will also unconditionally and irrevocably waive all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability of the Website

We can make no promise that the services at the Website will be consistently fault free. If a fault occurs in the service please report it to our Customer Services team support@alje.com and we will attempt to correct the fault as soon as we reasonably can.
Access to the Website may occasionally be restricted or limited to allow for repairs, upgrades or general maintenance. We will endeavor to restore access as soon as we can.

Damage to your computer or other device

Abdul Latif Jameel Electronics & Air Conditioning Company Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.
It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.
We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. We do not accept any liability in respect of the use of these websites.

Accuracy of content

Abdul Latif Jameel Electronics & Air Conditioning Company Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party (to the extent permitted by applicable law).
The views expressed in user generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Abdul Latif Jameel Electronics & Air Conditioning Company Ltd or any of its group companies or related companies that utilize the Abdul Latif Jameel name.

Advertising and Sponsorship

The Website may contain advertising and sponsorship. These advertisers and sponsors are responsible for ensuring that material submitted to us complies with relevant laws and codes. We will therefore not be responsible for any error or inaccuracy in advertising and sponsorship material.

Our liability

The Website is provided by us for your use without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
We shall not be responsible for any breach of these Website Terms caused by circumstances beyond our control.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) fully permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.
These Website Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law (such as death or personal injury).

Indemnity

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any third party that the use of the Website by you is defamatory, offensive, bullying or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
Any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

Entire Agreement

These Website Terms (including our Privacy Policy, Cookies Policy and Terms & Conditions of sale) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time. We recommend that you revisit this page regularly to keep informed of the current Website Terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Miscellaneous

If any provision of these Website Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms, which shall remain in full force and effect.
The Website is owned and operated by Abdul Latif Jameel Electronics & Air Conditioning Company Ltd (Company Register 4030031963) a company registered in Saudi Arabia whose office is at Al-MukMal Tower, Khaladia, Jeddah, Saudi Arabia.
Abdul Latif Jameel Electronics & Air Conditioning Company Limited. All rights in this site are fully reserved. Permission to use this site is granted strictly subject to the terms of use. The term “Abdul Latif Jameel” refers broadly to several distinct, separate and independent legal entities. Abdul Latif Jameel is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as “Abdul Latif Jameel”. Abdul Latif Jameel is not a corporate group as defined in section 1161(5) of the Companies Act 2006.”
Prices mentioned on alje.com do not apply to partners who have installment contracts with Abdul Latif Jameel Electronics and in such cases the terms and conditions of the contract would take precedence.

Delivery Terms and Conditions

Delivery Fees

Free Delivery Threshold: Enjoy free delivery across the Kingdom for orders exceeding SAR 200 when paying via credit card, Mada, Tabby, or Tamara.

Delivery Fees: Orders below SAR 200 will incur a delivery fee of SAR 30. Orders below SAR 100 will incur a delivery fee of SAR 60.

Delivery Timeframe

Products will be delivered and installed within 3-7 business days, with delivery slots scheduled between 3 PM and 10 PM daily, excluding Fridays and public holidays. Abdul Latif Jameel Electronics is committed to adhering to the specified timeframe; however, in the event of any unforeseen delays, customers will be promptly notified, and necessary measures will be taken to minimize the impact of the delay.

For purchases made at Abdul Latif Jameel Electronics showrooms, products will be delivered and installed within 3-5 business days from the invoice date upon customer approval. Delivery times are from 3 PM to 10 PM. Free delivery for certain items is offered once only at the agreed-upon time, and additional charges may apply if the customer is unavailable on the scheduled delivery date.

If purchasing from an Abdul Latif Jameel Electronics showroom, the company reserves the right to cancel the invoice and refund the customer if the products are not received within seven (7) days of purchase. The showroom has the right to reassign or sell the products to another customer.

Logistics Partners

Deliveries will be handled by our trusted logistics partners - Naqel, Flow Logistics, or Tadabir - ensuring direct delivery to your doorstep anywhere in the Kingdom.

Delivery Notification

Customers will be contacted by our delivery partner once the order is out for delivery. If there is no response, the delivery will be rescheduled for the next available date.

Ownership and Responsibility

Upon product delivery, the customer must sign a product receipt notice. The receipt notice signifies acknowledgment of the product's condition and the transfer of ownership from the site to the customer. Therefore, we advise customers to inspect the product before signing the receipt notice. In case of any issues, missing accessories, or damages, please report through our support channels within 3 business days.

By placing an order with us, you acknowledge and agree to comply with these delivery terms and conditions. We strive to provide you with a seamless shopping experience and ensure your satisfaction with every delivery.

Note: Accepting the shipment confirms the integrity of the purchase. Signing the receipt notice confirms that the products have been received in good condition. The site holds no responsibility for delays or failures in delivery caused by unforeseen events such as wars, natural disasters, or government actions.

Order Cancellation

The order cancellation process is designed to be hassle-free:

Cancellation Methods: You can cancel your order by clicking the "Cancel Order" button, contacting us at 8001279999, or via the contact page.
Refund Process: Refunds for canceled orders depend on the payment method used. Typically, refunds are processed back to the payment card within 7 to 14 business days, according to each bank's policy.
Cancellation Fees: Cancellation fees may apply, depending on the order stage, payment method, and courier fees, which are determined based on the item's weight and delivery distance.
Out-of-Stock Items: If any product is out of stock, we will cancel the order immediately, refund the paid amount, and keep you informed.
Our Right to Cancel: Abdul Latif Jameel Electronics reserves the right to cancel orders under unforeseen circumstances, such as product unavailability, pricing errors, or suspicious activities. Such cancellations will include a full refund with notification.
Policy Updates: Our cancellation policy may change, and updates will take effect when posted on our website.

Return and Exchange Policy

The customer has the right to exchange or return a product purchased through the website within 7 days of receiving the product.
For purchases from Abdul Latif Jameel showrooms, the customer can exchange within 3 days of purchase and return within 7 days of purchase.
The original purchase invoice must be presented during the exchange or return.
Products can be exchanged or returned if they are in their original condition, factory-sealed, and unopened.
The original packaging, along with all accessories and user manuals, must be included. If the product was purchased with a free gift, the free product must also be returned.
For bundled products, the entire package must be returned intact.

Exchange and Return for Faulty or Defective Products

A product with a manufacturing defect can be exchanged or returned within 7 days of receipt under the following conditions:

The device must be free of scratches or misuse.
The original packaging, along with all accessories and user manuals, must be included. If the product was purchased with a free gift, the free product must also be returned.
A technical report from an authorized service center proving the manufacturing defect must be provided.
Products cannot be exchanged or returned if a defect or fault is found after 7 days of purchase. The customer must contact the authorized service agent in such cases.

Products Eligible for Return and Exchange

Customers can return or exchange any purchases from the Abdul Latif Jameel Electronics website or showrooms except for the following products:

Software and video games are non-returnable or exchangeable.
Electronics such as phones, computers, gaming devices, and routers can only be returned or exchanged in case of non-software manufacturing issues. Factory-sealed products are excluded from this rule.
Activated cards, vouchers, and data cards are non-returnable or exchangeable.
Printers, inks, photography tools, fax machines, imported items, or accessories can only be returned or exchanged if there is a manufacturing defect.
Used or installed products can only be returned or exchanged if a manufacturing defect is present.
For health reasons, products like shavers, hair removal devices, and headphones can only be returned or exchanged in case of a manufacturing defect.
Products with damages due to misuse, such as breaks, scratches, or tampering, are non-returnable or exchangeable.
Products purchased through installment plans can only be exchanged with products of the same value.
Products sold with an invoice can only be exchanged or returned with products of the same value.

Special Return and Exchange Cases:

If the delivery was made via home delivery service, contact customer service at 8001279999 for collection arrangements. Collection fees will depend on the distance and weight of the items, except for returns due to defects within 7 days of receipt or manufacturing defects.

For online purchases, contact customer service for further procedures.

The customer bears the costs of returning or exchanging the product based on its location and nature.

Refunds:

If the return is accepted, refunds will be processed based on the payment method used. For purchases made with multiple payment cards, refunds will take 7 to 14 days, depending on the bank’s policy.

Exchange Procedures:

If the exchange is accepted, a collection and delivery process will be arranged depending on the product type and location. If alternatives are unavailable, products of the same value will be offered, considering price differences.

Warranty Policy

All electronic and electrical devices from Abdul Latif Jameel Electronics stores come with a minimum 2-year warranty, subject to the terms and conditions of the warranty policy, except for accessories and their components.

Installation Terms & Conditions

General Terms

Installation services are free for air conditioners and home appliances within 7 days of the purchase date. If delayed, installation will incur additional fees, which will be determined later.
Customers must provide water connections for dishwashers and washing machines, as well as a drainage system at the installation site. (The installation team is not responsible for plumbing and electrical work.)

Additional Terms for Air Conditioner Installation

The installation site for split air conditioners must not exceed a height of 4 meters from the ground. Necessary and essential extensions for installation must be available, with safety requirements met at the site. The cost of scaffolding is not included in the free installation service.
Additional water drainage pipes exceeding 5 meters in length will be charged at 20 SAR per meter. Additional copper pipes exceeding 4.5 meters in length will be charged at 80 SAR per meter, including insulation and electrical wiring.
Customers must provide water connections and drainage systems for dishwashers and washing machines at the site. (The company is not responsible for plumbing or electrical work.)
Installation is guaranteed for 90 days starting from the installation date.

Additional Terms for Built-in Appliance Installation

Installation of built-in products is free in the following areas only: Riyadh, Jeddah, Dammam, Mecca, Medina, Abha, Al-Jouf, Al-Qassim, Jazan, Tabuk, Taif, and Yanbu.
The company's responsibility is limited to installing the appliances. Customers must prepare the site for installation, including plumbing, electrical extensions, ventilation, and other requirements as specified in the user manual and by the installation technician.
Installation of wooden doors for built-in refrigerators, washing machines, and dishwashers is the responsibility of the kitchen contractor and not the company.
Installation is guaranteed for 90 days starting from the installation date.

Maintenance Policy

Abdul Latif Jameel Electronics & Air Conditioning Co. Ltd. Keens to provide professional after-sales services to Valued Customers, including maintenance, spare parts and ensuring the manufacturing quality in accordance with the applicable regulations and instructions of the Ministry of Commerce in Saudi Arabia. In this regard, Company has developed service, spare parts and quality assurance policies that governs the relationship between the company and its customers, as follows: -

Service Policy:

Customer Shall request service by calling the unified Toll-Free number 8001279999 or by visiting any of company’s Service center Branches.
The list of brands covered by Abdul Latif Jameel Electronics’ maintenance services includes Toshiba (excluding air conditioners), Sharp, Dora, Alto, and White Westinghouse. & For other brands in which purchased from our showrooms, Customer should contact the local authorized agent. The contact information for this agent can be obtained by calling the company’s unified Toll-Free number 8001279999, where customer service representatives will provide all required details.
Maintenance will begin within 7 days of receiving the service request made through the above-mentioned channels by Valued Customer.
The maximum repair time is 15 days from the date of the customer’s request (excluding time required for obtaining spare parts).
The customer should collect the repaired product within Maximum (Thirty Days) from the date of notifying Customer with the repair completion of his product. & Company will not be responsible for the product after this period if the customer didn’t Collect his repaired Product.
In the case of home visits, the customer should ensure safe access to the product which needed to be repaired, complying with safety and security measures. This includes providing additional scaffolding, removing décor, false ceilings, or any obstructions that may hinder safe access.
Abdul Latif Jameel reserves the right to make final decisions regarding the identification of the problem and the appropriate service option.

Spare Parts Provision and Return/Exchange Policy

A. Spare Parts Provision:

The Customer has the right to inspect replaced parts under warranty, and such parts remain the property of the company. For parts replaced outside the warranty, they will be handed over to the customer unless they are harmful or environmentally prohibited, in which case the company will dispose of them.
Rare spare parts to be provided within 14 days of the consumer’s request, unless the parts are custom-made for the customer or have special specifications, in which case the provision period will be mutually agreed upon by the company and the customer.
The company is not responsible for providing maintenance, spare parts, or guaranteeing the quality of products that have exceeded their lifespan. The expected lifespan varies from product to other.

B. Return and Exchange of Spare Parts Sales:

Returns or exchanges should be made within 3 days from the invoice date, and the customer should present the original VAT invoice to the company to be eligible for return or exchange.
The spare part being returned or exchanged should be in its original packaging and free of any scratches, damage or alterations.
The above return/exchange conditions do not apply to compressors or any parts containing electronic circuits (e.g., electronic boards), as they are non-returnable and non-exchangeable.
Refunds will be made via the same payment method used, If the purchase is made in cash, the refund will be in cash & if the purchase is made via a payment card or bank transfer, the refund will be processed via a bank transfer to the customer’s Bank account within 7 to 14 working days, depending on the customer’s bank.

Warranty Policy

The company Guarantees the quality of the product for two years from the invoice purchase date covering labor and spare parts. However, accessories and attachments are not covered under the warranty.
The customer should provide the original VAT invoice from Abdul Latif Jameel Showrooms or local distributors to avail the product’s warranty.
For maintenance requests outside the warranty period, the customer is required to pay advanced inspection fees before the company carries out the inspection. The inspection fees are as follows: 1. Big Home Appliances: SR 230 including VAT. 2. Small Domestic Appliances (Water dispenser and Smaller Products that the customer Must Carry in & bring to the service center): 115 SAR including VAT. *Note: The inspection fee is non-refundable if the customer refuses to proceed with the maintenance after inspection. However, if the customer agrees to proceed with the maintenance and pays for repairs and spare parts charges, the inspection fee will be deducted from the total Service Charges.
After the product warranty ends, the extended compressor warranty covers only the spare part (the compressor) & not Covering the inspection fees, labor charges, compressor replacement materials or refrigerant Gas Charging.
The repair warranty for products within the warranty period is valid until the end of the warranty or 30 days from the completion of the maintenance.
The repair warranty for products outside the warranty is valid for 30 days from the completion of the maintenance.

General Exceptions Not Covered by Warranty:

Faults or damages caused by misuse, failure to follow usage instructions, negligence, accidents, vandalism, fire, or unauthorized repairs not recommended by the manufacturer.
If serial numbers, model numbers, or invoice data are tampered with, changed or adjusted.
Defects caused due to wrong installation by a distributor, or third party in which not performed/ Authorized by Abdul Latif Jameel Electronics, the Company reserves the right to charge for repairs and refrigerant Gas Charging Fees.
Paint defects, scratches, and issues arising from unauthorized installation or modifications not licensed by the manufacturer.
The warranty doesn’t cover damage caused by the product being used for commercial purposes, (Such as Laundries, Restaurants, Hotels, …etc.), As Residential Home appliances differ significantly from Commercial appliances (e.g., washing machines, ovens, refrigerators, dishwashers, dryers, etc.). The customer should refer to the user manual before any commercial use.
Failure to regularly clean pumps, filters, or gas burners. In such cases, repair costs will be borne by the customer.
Improper use of the appliance, as determined by an authorized technician or service center.
Incorrect installation by an unauthorized party.
Accidents or natural disasters.
Voltage fluctuations or electrical instability.
The warranty does not include:
- Cleaning filters, air conditioners, or external and internal accessories.
- Discoloration, rust, or yellowing of stainless steel caused by harmful cleaning chemicals or installation before properly cleaning marble dust or other residues.
- Products used for commercial or industrial purposes, as the warranty is only valid for household use.
The warranty is void if:
- Repairs are performed by unauthorized personnel.
- The purchase invoice is altered or unavailable.
- A gas regulator is not installed, or if a regulator exceeding 50 mbar pressure is used.
- Kitchen cabinets do not have proper ventilation for built-in ovens, refrigerators, or freezers, as stated in the user manual.
- Spare parts are purchased directly and installed by unauthorized technicians.

For More inquiries, please feel free to contact us on our Toll-free number 8001279999

Terms & Conditions

▸ Website Terms & Conditions

▸ Delivery Terms & Conditions

▸ Return and Exchange Policy